Refund Policy

Overview

At AdVibe Media, we are committed to delivering exceptional AI-powered marketing services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

Service Plans and Billing

Monthly Subscription Plans

Our Starter, Professional, and Enterprise plans are billed on a monthly recurring basis. By subscribing to any of our plans, you agree to:

• Automatic monthly billing on the same date each month
• Continued service until cancellation is requested
• No long-term contracts or commitments required
• The ability to upgrade, downgrade, or cancel at any time

Custom Enterprise Solutions

Enterprise clients with custom agreements may have different billing terms as outlined in their individual service contracts. Refund eligibility for custom solutions will be determined on a case-by-case basis.

Refund Eligibility

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time clients on our Starter and Professional plans. To be eligible for a full refund:

• You must be a new client (first-time subscriber)
• The refund request must be made within 30 days of your initial payment
• You must provide a valid reason for the refund request
• All deliverables and access to our systems must be returned or terminated

Service Issues and Dissatisfaction

If you experience service issues or are dissatisfied with our performance, we encourage you to contact us immediately. We will work diligently to:

• Identify and resolve any technical or service-related problems
• Adjust strategies to better align with your goals
• Provide additional support and resources
• Offer alternative solutions or plan adjustments

Refunds for service issues will be considered on a case-by-case basis after we have attempted to resolve the concerns.

Non-Refundable Items

• Ad Spend: Any advertising budget spent on third-party platforms (Google Ads, Facebook, etc.) is non-refundable as these costs are paid directly to the platforms
• Completed Work: Services already rendered, including AI-generated creatives, campaign setup, and strategy development
• Partial Months: We do not offer prorated refunds for partial billing periods
• Renewal Periods: Payments made after the initial 30-day period are non-refundable
• Third-Party Tools: Costs associated with third-party software, tools, or licenses purchased on your behalf
• Custom Development: Any custom AI models, integrations, or specialized development work
• Violation of Terms: Accounts terminated due to violation of our Terms of Service

Cancellation Policy

How to Cancel

You may cancel your subscription at any time by:

• Contacting our support team via email or phone
• Submitting a cancellation request through your account dashboard
• Providing written notice of cancellation

Cancellation Terms

• Cancellations take effect at the end of the current billing cycle
• You will retain access to services until the end of the paid period
• No refunds are provided for the remaining days in the current billing cycle
• You may reactivate your account at any time by contacting us

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team via email at info@advibemediaproduction.com
• Include your account information and invoice number
• Provide a detailed explanation of your refund request
• Allow 3-5 business days for our team to review your request

Refund Processing

If your refund request is approved:

• Refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• You will receive a confirmation email once the refund is processed
• It may take 5-10 additional business days for the refund to appear in your account, depending on your financial institution

Chargebacks and Disputes

We strongly encourage you to contact us directly to resolve any billing issues before initiating a chargeback with your credit card company or bank. Chargebacks can result in:

• Immediate suspension of services
• Additional fees to cover chargeback processing costs
• Termination of your account
• Inability to use our services in the future

Modifications to This Policy

AdVibe Media reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify active clients of any material changes via email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Questions and Support

We understand that refund policies can be complex. If you have any questions about this policy or need clarification on any terms, please don't hesitate to reach out to our support team. We're here to help and ensure you have a positive experience with AdVibe Media.